As a large-scale manufacturer where we sell our products into the market to be installed, we are often at the mercy of the installer to ensure our systems are installed and commissioned correctly. Nationally, we also require competent and reliable field service teams to provide “after sales service and support” for our diverse range of products.
For Sydney, one of our largest markets, we engaged Tempest Solutions well over 20 years ago, and still rely heavily on them today to provide service, commissioning support and repairs. It would be fair to say that consistency, depth of knowledge and a “team mentality” approach is key to that relationship’s longevity.
There is an old saying, “When the going gets tough – the tough get going” Even in the peak of summer, and right on Christmas there have been countless occasions where this approach by Tempest Solutions has allowed failed equipment in critical applications to be repaired quickly with a minimum of fuss.
We respect and appreciate the strength of our relationship with Tempest Solutions.